My Gibson ukulele!

I turned 24 last week, and today Ellen and Andreas gave me a superb gift! They announced a gift on my birthday, but due to postal delay it arrived today. I love my flatmates, they gave me an ukulele!

I’m looking forward to learn how to play it!

I would like to give Apple credits for their swift action to correct the problem. Only a few hours after I reported the problem, I received a mail stating that the orders that had disappeared could now be redownloaded to my library. Great!

One thing though: In the mail I sent Apple I wrote that four orders had been deleted during sync. However,  I managed to write down one of the orders number twice, thus I was only able to re-download three orders.  My bad of course, but I wrote another mail including the final order.

What I find odd is the reply I received this time. I was told the money I had paid for the order would be refunded and that I should re-buy the music in iTunes Store. Fair enough, but why couldn’t I just download this as I had done with the other orders? Beats me …

The important thing is however that I now possess of the music I’ve bought. Time for a backup.

The other day I formatted my computer, installed iTunes, imported my music library from my harddrive and connected my iPhone (as I’ve done many times before). New this time was that I had bought songs using the iPhone that weren’t on my external harddrive.

When I connected the phone to the computer iTunes started synchronizing. It told me I had purchased items on my iPhone that weren’t in my library and asked if I wanted to copy the items to the library. Yes, I would like that.

However, iTunes decided the songs I had purchased weren’t worth keeping and didn’t synchronize them to my library and deleted them from my iPhone! All the apps on the other hand, got synchronized without any problems.

After going through my receipts, I’ve found out that iTunes deleted 6 albums from my collection, all bought with my iPhone.

The issue is of course that I, according to iTunes Terms of Sale, am only allowed to download the music I’ve bought once.

Going to Apple Support online was no use what so ever, as it suggested I should use Windows search to locate the missing files. Give me a chance to copy the music to my harddrive and I’ll be perfectly capable to find it!

I have reported the problem to Apple and will let you know what happends. In the meantime I’ll have to live without that great music!